Client Support Specialist

3 weeks ago


Nashville, Tennessee, United States Sixt Full time

We are seeking an Account Management Associate to join our team as a Client Support Specialist. In this role, you will be responsible for providing exceptional support to our clients and ensuring a seamless customer experience.

Key Responsibilities

Salary: $20.25 per hour
Location: Fort Myers, United States

About the Role:

We are a leading global mobility service provider with a commitment to delivering exceptional customer experiences. Our Client Support Specialists work closely with customers to understand their needs and provide tailored solutions.

Responsibilities:

  • Greet and engage with customers in a friendly and professional manner
  • Respond to customer inquiries, concerns, and requests efficiently and accurately
  • Process transactions, reservations, or orders using our computer systems
  • Provide product or service information to customers, helping them make informed decisions
  • Handle customer complaints with empathy and work towards satisfactory resolutions
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to ensure smooth operations and excellent service delivery
  • Adapt to changing customer needs and company policies with flexibility
  • Identify opportunities to upsell or cross-sell products or services when appropriate
  • Participate in ongoing training to stay updated on company offerings and customer service best practices

Requirements:

  • High school diploma or GED required
  • Minimum of 1 year of customer service experience in a fast-paced environment
  • Strong communication skills, both verbal and written
  • Excellent problem-solving abilities and attention to detail
  • Proficiency in basic computer navigation and Microsoft Office applications
  • Valid driver's license with a clean driving record
  • Ability to work flexible hours, including day and evening shifts
  • Willingness to wear a company uniform
  • Multitasking skills and ability to prioritize tasks effectively
  • Positive attitude and enthusiasm for helping customers
  • Ability to remain calm and professional in high-pressure situations
  • Basic math skills for processing transactions accurately
  • Fluency in English; additional languages are a plus

About Us:

We are a dynamic and innovative company dedicated to revolutionizing the world of mobility. Our mission is to deliver exceptional customer experiences through premium service and expert advice.

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Collaborative and supportive work environment
  • Opportunities for career growth and advancement


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