IT Infrastructure Support Specialist

3 weeks ago


Nashville, Tennessee, United States TEKsystems Full time
Job Description

We are seeking a skilled IT Infrastructure Support Specialist to join our team at TEKsystems. In this role, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:
  • Diagnose and resolve technical issues with hardware or software systems
  • Consult with users over the phone, in person, or via online chat to understand and troubleshoot technical issues
  • Determine the need for and provide system reconfiguration
  • Assess user needs and recommend technical solutions such as patches, upgrades, or enhancements
  • Document technical support procedures and maintain customer records
  • Respond promptly to queries and provide information on the proper installation, maintenance, and use of technical systems
  • Complete thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions

This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a willingness to learn and adapt to new technologies.



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