Customer Service Professional
3 weeks ago
The Alpha Group is seeking a highly skilled Customer Service Representative to join our team in Norwood, MA.
This Full-time Permanent position offers an attractive salary range of $20.00-$28.00 per hour, depending on experience.
Key Responsibilities:
- Receive and answer customer inquiries through multiple channels in a prompt and professional manner
- Process applications, endorsements, and claims with attention to detail and timeliness
- Provide information to customers about insurance policies, coverage options, and billing inquiries
- Maintain client information in management systems
- Deliver exceptional customer service at each stage, including follow-ups to ensure concerns are addressed
- Elevate issues to the right team members when necessary
- Assist clients with policy changes, renewals, and cancellations
- Stay updated on industry trends, regulations, and best practices
Requirements:
- A minimum of 1-2 years of Customer Service experience
- Prior experience using claims management and imaging systems
- Bachelor's degree in a related field or equivalent experience
- Excellent verbal and written communication skills
- Strong computer skills, including Microsoft Office software
- Ability to prioritize tasks effectively
- Superior customer service skills
- Good organizational and time management skills
Benefits and Perks:
- Health insurance
- Dental insurance
- Vision insurance
- STD
- 401k plan
- Two weeks' vacation
- One week's sick time
- Two personal days
- Holiday pay
About The Alpha Group:
We are one of Massachusetts' largest privately owned staffing firms, hiring across various locations in MA and RI. If this position isn't the right fit, visit our website for more opportunities: www.thealphagroup.com
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