Customer Service Professional

3 weeks ago


Norwood Young America, Minnesota, United States The Alpha Group Full time
Job Overview

The Alpha Group is seeking a highly skilled Customer Service Representative to join our team in Norwood, MA.

This Full-time Permanent position offers an attractive salary range of $20.00-$28.00 per hour, depending on experience.

Key Responsibilities:

  • Receive and answer customer inquiries through multiple channels in a prompt and professional manner
  • Process applications, endorsements, and claims with attention to detail and timeliness
  • Provide information to customers about insurance policies, coverage options, and billing inquiries
  • Maintain client information in management systems
  • Deliver exceptional customer service at each stage, including follow-ups to ensure concerns are addressed
  • Elevate issues to the right team members when necessary
  • Assist clients with policy changes, renewals, and cancellations
  • Stay updated on industry trends, regulations, and best practices

Requirements:

  • A minimum of 1-2 years of Customer Service experience
  • Prior experience using claims management and imaging systems
  • Bachelor's degree in a related field or equivalent experience
  • Excellent verbal and written communication skills
  • Strong computer skills, including Microsoft Office software
  • Ability to prioritize tasks effectively
  • Superior customer service skills
  • Good organizational and time management skills

Benefits and Perks:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • STD
  • 401k plan
  • Two weeks' vacation
  • One week's sick time
  • Two personal days
  • Holiday pay

About The Alpha Group:

We are one of Massachusetts' largest privately owned staffing firms, hiring across various locations in MA and RI. If this position isn't the right fit, visit our website for more opportunities: www.thealphagroup.com



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