Customer Service Associate
5 days ago
A talented Customer Service Representative is needed to work in our Norwood office, supporting our clients with insurance-related queries and tasks.
This full-time position offers an attractive hourly rate between $20.00-$28.00, depending on experience, and a competitive benefits package, including health insurance, 401k, and paid time off.
Your Key Responsibilities:
- Deliver top-notch customer support via phone, email, or chat
- Process and analyze customer requests, ensuring timely and accurate resolution
- Maintain detailed records of client interactions and data
- Communicate complex information about insurance policies and procedures
- Assist clients with policy changes, renewals, and cancellations
- Stay current with industry developments and best practices
Your Requirements:
- Previous customer-facing experience, ideally in insurance or a related field
- Proficiency in claims management software and Microsoft Office tools
- Strong analytical and problem-solving skills
- Effective communication and interpersonal skills
- Organizational and time management skills
About Us:
The Alpha Group is a respected staffing agency based in Massachusetts, offering a variety of job opportunities across different industries and regions.
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