Patient Care Specialist

4 weeks ago


West Palm Beach, Florida, United States Mandala Healing Center Full time
Job Summary

Mandala Healing Center seeks a dedicated and compassionate Patient Care Associate to join our team. As a key member of our residential facilities, you will provide clinical support services to patients struggling with substance abuse or mental health issues.

Key Responsibilities
  • Provide exceptional customer service to patients, maintaining confidentiality and adhering to HIPAA protocols.
  • Collaborate with the therapeutic team to deliver continuous patient care, interaction, and role modeling.
  • Document patient behavior and activities using our Electronic Medical Records system.
  • Ensure a safe and supportive environment for all patients.
  • Complete intake and discharge processes, including collection of UA's, Breathalyzer tests, and logging personal valuables.
  • Participate in mandatory meetings and training sessions as required.
  • Collect and log UA's, step down, discharges, intakes, and maintain refrigerator logs in accordance with Florida Health Department regulations.
  • Update patient fund sheets and track purchases made per patient requests.
  • Organize outdoor activities and maintain patient residences and common areas.
  • Ensure safe storage of patients' valuables and hygiene products.
  • Safely escort patients to clinical, medical, and scheduled activities.
  • Observe Meal Monitoring when ordered by the medical team.
  • Participate in crisis intervention situations and ensure the abstinence/sobriety of all patients under treatment.
  • Maintain the highest level of professionalism with patients at all times.
Requirements
  • High School Diploma or GED equivalent with a combination of education and work experience.
  • Minimum of one year experience in the behavioral healthcare industry.
  • Knowledge of substance abuse/chemical dependency treatment levels of care and crisis intervention techniques.
  • Ability to work flexible schedules and shifts.
  • Relevant computer software and hardware applications proficiency.
Skills
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Manage multiple tasks and maintain attention to detail.
  • Ability to handle highly sensitive and confidential information.
  • Ability to understand and follow safety procedures.


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