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Customer Service Representative

1 month ago

Cincinnati, Ohio, United States Fortis Colleges and Institutes Full time
About the Role

Fortis College in Cincinnati, Ohio is seeking a highly skilled and professional Front Desk Coordinator to provide exceptional customer service to our students, employees, and visitors. As a key member of our team, you will be responsible for creating a positive first and last impression of our campus.

Key Responsibilities
  • Answer and route incoming phone calls, greeting visitors and responding to inquiries
  • Assist with ordering office supplies, sorting mail, and gathering documents for student files
  • Track Admissions phone leads and enter new leads into CampusVue
  • Provide administrative support to the Director of Admissions
Requirements
  • Proficient in Microsoft Office applications
  • High school diploma or equivalent
  • Prior office and receptionist experience
  • Upbeat and professional personality, with excellent communication skills

This is a full-time position requiring variable hours, including day, evening, and Saturday shifts.