Front Desk Ambassador

3 weeks ago


Ashburn, Virginia, United States The Fitness Equation Full time
Job Description

The Fitness Equation is a dynamic and rapidly growing organization in the fitness industry, seeking a highly motivated and customer-focused individual to join our team as a Front Desk Ambassador. This role requires exceptional communication skills, attention to detail, and the ability to multitask effectively.

Key Responsibilities:

  • Greet members, guests, and staff with a warm smile and welcoming attitude, providing exceptional customer service throughout their experience at our club.
  • Manage front desk operations, including check-in, phone calls, and messaging, ensuring seamless communication and efficient workflow.
  • Maintain accurate member information, update billing details, and process transactions in a professional and timely manner.
  • Work closely with management to promote club events, services, and products, driving sales and revenue growth.
  • Provide excellent problem-solving skills to resolve member concerns and issues, promoting a positive and supportive club environment.
  • Contribute to maintaining a clean, organized, and safe working area, adhering to high standards of cleanliness and facility maintenance.

Requirements:

  • High school diploma or equivalent required; prior experience in customer service or a related field preferred.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with members, guests, and staff.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities simultaneously.
  • CPR and First Aid certifications (or willingness to obtain) a plus.
  • Basic computer skills and proficiency in point-of-sale systems essential.

Benefits and Compensation:

The Fitness Equation offers a competitive salary of $45,000 per year, commensurate with experience. Additionally, we provide comprehensive benefits, including health insurance, 401(k) matching, and paid time off. As part of our commitment to employee development, we offer ongoing education assistance and opportunities for career advancement based on performance.

About Us:

The Fitness Equation is a fast-growing organization dedicated to delivering exceptional fitness experiences. Our team is passionate about helping individuals achieve their wellness goals and living healthier lifestyles. If you share our vision and values, we invite you to apply for this exciting opportunity to join our dynamic team.



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