Front Desk Team Lead

3 weeks ago


Ashburn, Virginia, United States Jorge R Rios, Inc. Full time
About the Role

We are looking for a highly organized and detail-oriented Front Desk Team Lead to join our team at Jorge R Rios, Inc. This individual will be responsible for managing front desk operations and providing exceptional patient care.

Key Responsibilities:
• Manage front desk operations, including scheduling appointments, maintaining patient records, and handling phone calls.
• Coordinate patient flow to optimize office efficiency and minimize wait times.
• Prepare correspondence, memos, and other documents as needed.

Scheduling and Time Management:
• Schedule appointments to maximize patient care and meet practice production goals.
• Use the patient communication system (NexHealth) to communicate with patients and schedule appointments.
• Monitor the schedule regularly, adjusting as necessary to ensure efficient use of time.
• Keep staff and doctors informed of scheduling issues or concerns.

Treatment Coordination and Financial Duties:
• Prepare and present treatment plan estimates to patients.
• Accurately receive and record patient payments.
• Coordinate patient financial arrangements according to our financial policy.
• Communicate effectively with patients regarding past due balances and other financial matters.
• Maintain accurate financial documentation, including signed financial agreements.

Estimated salary: $55,000 - $70,000 per year, based on experience and qualifications.

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