Technical Support Specialist for Managed IT Services

6 days ago


Naperville, Illinois, United States Softrim LLC Full time

Job Overview

Softrim LLC is a leading technology services provider with managed IT and low-voltage offerings, serving clients in multiple locations.

We are seeking an IT specialist to maintain a hybrid on-site presence to support MSP clients in the Chicago area. The successful candidate will assist corporate users on-site and provide remote help desk support for clients' satellite offices and other senior living communities in the area.

Key Responsibilities

  • Provide tier 1-2 technical support to on-site users and remote users via phone, web-based tools, and email
  • Act as a liaison between users and remote team members, assisting with service delivery, projects, and requests
  • Assist with and resolve technical issues related to Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies
  • Develop and maintain technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions
  • Support and implement Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall)
  • Evaluate, recommend, and execute new technologies to ensure optimal desktop infrastructure and network performance
  • Perform preventive and proactive maintenance and support as needed
  • Document all work performed in the ticketing system (ConnectWise)
  • Accurately record all time and notes for work performed following company standards
  • Maximize billable status for work performed
  • Other duties as assigned

Requirements and Qualifications

  • Associate degree or equivalent experience
  • Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting
  • Hybrid on-site presence with major MSP clients in the Chicago area, occasional travel to other client sites required (approximately 10-20% of the time)

Desired Skills and Experience

  • Network+, Security+, ITIL, and Microsoft certifications are desirable
  • Working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation
  • Ability to handle client interactions professionally and respectfully
  • Strong customer service and client management skills
  • Strong written, verbal, and interpersonal skills


  • Naperville, Illinois, United States Softrim LLC Full time

    About Softrim LLC:Softrim LLC is a technology services provider with Managed IT and Low Voltage offerings across multiple locations. We are committed to delivering high-quality services to our clients.The Job:We are looking for an experienced IT Support Specialist to join our team. The successful candidate will have excellent technical skills, strong...


  • Naperville, Illinois, United States WEBIT Services Full time

    Job OverviewWEBIT Services, a Managed Services Provider in Chicago, is seeking a dedicated and highly skilled Tier 3 Field Services Engineer to provide expert-level IT support, troubleshooting, and onsite expertise.This role involves delivering advanced technical solutions, overseeing the configuration, deployment, and maintenance of IT systems for our...

  • IT Support Specialist

    3 weeks ago


    Naperville, Illinois, United States Softrim LLC Full time

    Job Title: IT Support SpecialistAbout Softrim LLC:Softrim LLC is a leading technology services provider offering Managed IT and Low Voltage solutions across the US. We are seeking an IT Support Specialist for a hybrid on-site role supporting MSP clients in the Chicago area.The successful candidate will provide technical support to corporate users on-site and...


  • Naperville, Illinois, United States WEBIT Services Full time

    Job DescriptionAt WEBIT Services, we are looking for an Enterprise IT Solutions Expert to deliver exceptional IT support and services to our clients. This is a full-time, salaried position with an estimated salary range of $80,000-120,000.The successful candidate will have extensive knowledge of IT systems and infrastructure, including Microsoft AD, O365,...


  • Naperville, Illinois, United States AGILANT SOLUTIONS INC. Full time

    Job Description: We are looking for a Technical Services Associate to join our team at Agilant Solutions Inc. As a Technical Services Associate, you will be responsible for supporting our clients' technical needs and ensuring the smooth operation of their IT systems. Key Responsibilities: • Provide technical support to clients via phone, email, or on-site...


  • Naperville, Illinois, United States Endotronix, Inc Full time

    Job DescriptionOverviewEndotronix, Inc is a medical device company dedicated to transforming the treatment of heart failure.We are seeking a Technical Product Specialist to join our Sustaining Engineering team. This role requires a skilled technical engineer responsible for diagnosing, troubleshooting, and resolving technical issues.The ideal candidate will...


  • Naperville, Illinois, United States pace systems, inc. Full time

    Job OverviewPace Systems, Inc. is seeking a highly organized and detail-oriented Technical Services Manager to oversee critical engineering phases of projects within our Audio-Visual (AV) division.This position will require primary management of a Divisional Tracking Checklist and secondary management of the Master Project Schedule.We offer a competitive...

  • IT Support Specialist

    3 weeks ago


    Naperville, Illinois, United States Softrim LLC Full time

    Job Summary:Softrim LLC, a leading technology services provider, is seeking an IT Support Specialist to maintain a hybrid on-site presence and provide technical support to MSP clients in the Chicago area. The ideal candidate will have working experience with Microsoft technologies and systems, networking, troubleshooting skills, and exceptional customer...


  • Naperville, Illinois, United States Sourcebooks Full time

    A Career at SourcebooksAt Sourcebooks, we believe that our people are the key to our success. That's why we're committed to creating a diverse and inclusive workplace where everyone can thrive. As a Technical Operations Specialist, you'll play a critical role in delivering exceptional IT services to support a dynamic workforce.You'll work closely with our IT...


  • Naperville, Illinois, United States pace systems, inc. Full time

    Job Summary:Pace Systems, Inc. is seeking a highly organized and detail-oriented Technical Services Manager to oversee critical engineering phases of projects within our Audio-Visual (AV) division.The ideal candidate will be responsible for coordinating engineering phases throughout the project life cycle, managing engineering documentation, equipment...


  • Naperville, Illinois, United States pace systems, inc. Full time

    About the RoleIn this key position as Audio Visual Technical Services Manager, you will lead the technical services team in delivering high-quality solutions that meet our clients' needs.You will be responsible for managing engineering documentation, tracking equipment, and overseeing fabrication processes to ensure compliance with project specifications and...


  • Naperville, Illinois, United States Naper Settlement Full time

    About the RoleWe are seeking a skilled Maintenance Services Specialist to join our team at Naper Settlement. In this role, you will be responsible for performing routine maintenance tasks, including HVAC routine maintenance, light electrical work, painting, plumbing, special event setup, equipment maintenance, purchasing, and snow removal.The ideal candidate...

  • IT Support Specialist

    1 month ago


    Naperville, Illinois, United States AGILANT SOLUTIONS INC. Full time

    Job Summary: We are seeking a skilled IT Support Specialist to join our team at Agilant Solutions Inc. As an IT Support Specialist, you will be responsible for configuring and imaging desktop and laptop computers, inventory control management, and assisting with project-based moves or installations. Key Responsibilities: • Configure, image, and asset-tag...

  • Tier 3 IT Specialist

    3 weeks ago


    Naperville, Illinois, United States WEBIT Services Full time

    Job Summary: WEBIT Services is seeking a highly skilled Tier 3 IT Specialist to provide expert-level technical support, troubleshooting, and onsite expertise to ensure seamless operation of client infrastructure. The ideal candidate will have extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.The...

  • IT Support Specialist

    3 weeks ago


    Naperville, Illinois, United States DuPage Credit Union Full time

    **Job Overview:**We are seeking an experienced Azure and Active Directory Specialist to join our Technology team at DuPage Credit Union.The successful candidate will be responsible for supporting our Active Directory, Azure, and Windows Environment, as well as providing ongoing team member support and responding to help desk requests.This is a full-time...


  • Naperville, Illinois, United States pace systems, inc. Full time

    About the RoleWe are seeking a highly organized and detail-oriented Technical Services Manager to oversee critical engineering phases of projects within our Audio-Visual (AV) division. This position will be responsible for coordinating engineering phases throughout the project life cycle, managing engineering documentation, equipment tracking and staging,...


  • Naperville, Illinois, United States Starcom consulting limited Full time

    About the RoleIn this challenging position, you will be responsible for troubleshooting issues related to Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies. You will also develop and maintain technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions.


  • Naperville, Illinois, United States pace systems, inc. Full time

    Job Description SummaryCoordinate critical engineering phases POST-AWARD:Oversee and manage critical engineering phases of projects from initiation to completion.Evaluate adherence to project schedules and deadlines.Collaborate with project teams to identify and address engineering requirements and challenges.Management of Engineering Documentation:Maintain...


  • Naperville, Illinois, United States Turning Pointe Autism Foundation Full time

    Job Title: Behavioral Support SpecialistEstimated Salary: $80,000 - $120,000 per year.Job DescriptionAt Turning Pointe Autism Foundation, we are committed to providing the highest quality services to individuals with autism and their families. We are seeking a highly skilled and dedicated Behavioral Support Specialist to join our team.This is a full-time...


  • Naperville, Illinois, United States Starcom consulting limited Full time

    About Starcom Consulting LimitedWe are a leading provider of IT services in the Chicago area, seeking an experienced IT Infrastructure Specialist to join our team. This role will involve working with our clients to provide technical support and expertise on desktop technologies, networking, and cloud-based solutions.Salary: $65,000 - $80,000 per year,...