Technical Field Engineer
3 weeks ago
At WEBIT Services, we are looking for an Enterprise IT Solutions Expert to deliver exceptional IT support and services to our clients. This is a full-time, salaried position with an estimated salary range of $80,000-120,000.
The successful candidate will have extensive knowledge of IT systems and infrastructure, including Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking. They will be responsible for providing advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.
This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently. You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients' IT environments.
Key Responsibilities:
- Advanced Technical Support:
- Resolve escalated and complex technical issues across hardware, software, and network systems.
- Collaborate with support teams to provide seamless resolutions and reduce client downtime.
- Troubleshooting:
- Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics.
- Work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions.
- Configuration, Deployment, and Maintenance
- Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices.
- Conduct regular maintenance checks as per the weekly and monthly checklists, ensuring systems operate at peak performance.
- Record findings and maintenance activities to provide clients and internal teams with up-to-date reports.
- Client Consultation:
- Engage with clients to understand their business needs and technical challenges, offering tailored solutions to optimize their IT environments.
- Communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements.
- Candidate Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.
- Preferred Skills:
- Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
- Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.
- Ability to implement, configure, and troubleshoot wireless networks.
- Benefits:
- Company-paid Day-1 Health Insurance for employee
- Company-paid AD&D Insurance
- Company-paid LTD & STD Insurance
- Unlimited PTO after 90 days
- Employee Assistance Program
- Dental Insurance
- Vision Insurance
- 401k
- Life Insurance
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