IT Infrastructure Specialist
4 days ago
About Starcom Consulting Limited
We are a leading provider of IT services in the Chicago area, seeking an experienced IT Infrastructure Specialist to join our team. This role will involve working with our clients to provide technical support and expertise on desktop technologies, networking, and cloud-based solutions.
Salary: $65,000 - $80,000 per year, depending on experience.
Job Description
As an IT Infrastructure Specialist, you will be responsible for providing Tier 1-2 technical support to our clients, both on-site and remotely. You will also act as a liaison between users and remote Tier 2-3 team members, assisting with service delivery, projects, and requests. Key responsibilities include:
- Providing technical support on Microsoft Office, M365, SharePoint, OneDrive, Teams, network printing and scanning, VOIP, malware, and other technologies.
- Developing and maintaining technical expertise on desktop technologies, peripherals, networking, and cloud-based solutions.
- Supporting and implementing Wi-Fi access points and Ubiquiti, other network infrastructure, WAN, LAN, and Firewalls (e.g., SonicWall).
- Evaluating, recommending, and executing new technologies to ensure optimal desktop infrastructure and network performance.
- Performing preventive and proactive maintenance and support as needed.
Requirements
To be successful in this role, you will need:
- An Associate degree or equivalent experience.
- Working knowledge of IT and hands-on experience with networking, desktop technologies, and troubleshooting.
- Hybrid on-site with major MSP clients in the Chicago area, but occasional travel to other client sites may be required.
Desired Skills
Prior experience with Network+, Security+, ITIL, Microsoft certifications is a plus. You should also have working knowledge of ConnectWise ticketing system, Labtech, Bomgar, Ubiquiti, SonicWall, VOIP, Mobile Device Management (MDM), and technical documentation. Strong customer service and client management skills are essential, as well as strong written, verbal, and interpersonal skills.
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