Front Office Host

23 hours ago

Irvine, California, United States Hyatt Full time
About the Role

We are seeking a highly skilled and customer-focused Front Office Host to join our team at Hyatt Regency Irvine. As a Front Office Host, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.

Key Responsibilities
  • Provide exceptional customer service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest registrations, including checking in and out, and handling any related paperwork.
  • Communicate hotel services and promotions to guests, ensuring they are aware of all available amenities and offers.
  • Process payments and respond to guest inquiries in a timely and professional manner.
  • Work collaboratively with other hotel staff to ensure seamless service delivery and a positive guest experience.
Requirements
  • A true desire to exceed our guests' expectations and create everlasting experiences.
  • Refined verbal and written communication skills.
  • Ability to stand for entire shifts and walk long distances.
  • Ability to lift, push, pull, and carry moderate amounts of weight.
  • Must be able to make quick decisions in tough situations.
  • Experience and a thorough understanding of Front Office Host operations preferred.
  • Must be proficient in general computer knowledge, including a working knowledge of Opera & Reserve preferred.
  • Candidates should be extremely detail-oriented and organized.
  • Flexible schedule including weekends, holidays, and overnight shifts.
  • Must have full-time availability.
About Us

Hyatt Regency Irvine is a world-class hotel located in the heart of Orange County, California. We offer a unique blend of comfort, style, and convenience, making us the perfect choice for both business and leisure travelers. Our team is dedicated to providing exceptional service and ensuring a memorable experience for all who visit our hotel.

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