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Device Integration Specialist

2 months ago

Atlanta, Georgia, United States Emory Healthcare Full time

Job Summary

Emory Healthcare is seeking a highly skilled Device Integration Specialist to join our team. As a key member of our Digital Integration team, you will be responsible for ensuring seamless integration and operation of biomedical, telehealth, and medical devices at Emory Healthcare.

Key Responsibilities

  • Integration Planning and Business Relationships: Collaborate with stakeholders to develop comprehensive integration plans for medical devices, telehealth, and biomedical systems.
  • Customer Service: Provide incident support to customers regarding medical device integration related issues, communicate effectively to ensure customer and service level standards are successfully met, and escalate difficult calls and customer issues to Emory Digital Technical Leadership.
  • Leadership: Work effectively with others to achieve a high level of application systems availability and integration, and provide suggestions for the development of workflows, system configuration, change documentation, optimization, and support related to Device Integration.
  • Quality: Follow established procedures to comply with HIPAA guidelines for PHI data, regularly update tickets to ensure customers are kept informed of the issue resolution progress, and monitor requests in queue daily.
  • Reporting and Data Management: Follow established procedures to comply with HIPAA guidelines for PHI data which is transferred from medical devices to the EMR, and train new staff on PHI data transmission best practices.
  • Device Integration Operations: Provide on-site investigation, troubleshooting, and issue resolution as needed, and lead the integration efforts for new biomedical, telehealth, and medical devices, working closely with vendors, biomedical engineers, and Emory Digital.

Requirements

  • 5 years of application systems/administration experience OR bachelor's degree and 3 years experience.
  • Advanced knowledge of Microsoft Office applications, specifically Excel and data manipulation.
  • Must be able to work effectively with others to achieve a high level of systems availability and integration.
  • Must have good technical problem-solving skills.
  • Excellent problem-solving skills and the ability to troubleshoot and resolve technical issues related to device integration and data exchange.
  • Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  • Attention to detail and the ability to manage multiple projects simultaneously in a dynamic environment.

Preferred Qualifications

  • Biomed support background a plus.
  • Proficient in at least two computer languages.
  • Proficiency in healthcare data standards and protocols, including HL7, DICOM, FHIR, telehealth standards, and medical device interoperability standards.
  • Experience with integration technologies and tools, such as middleware, interface engines, API frameworks, and protocols (e.g., REST, SOAP).
  • Familiarity with healthcare information systems, such as electronic health records (EHRs), clinical information systems (CIS), and telehealth platforms (Epic, Philips Capsule and Amwell preferred).