Transportation Operations Coordinator
3 weeks ago
The Transportation Operations Coordinator role at First Student Canada-Transco is a critical part of our team, ensuring the safe and timely transportation of students and passengers. As a key member of our operations team, you will be responsible for dispatching buses, managing routes, and providing exceptional customer service.
Key Responsibilities:
- Oversee all routes and scheduling of buses
- Counsel and coach drivers and monitors
- Handle heavy phone and radio traffic
- Take all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
- Serve as primary communication liaison with major contracted customer
- May handle charter reservations, billing, or driver payroll
- Provides solutions to drop-off and pick-up problems
- Handle back-up driver duties or perform miscellaneous clerical duties as needed
- Completes assignment of special projects
- Assists with supervision of day-to-day operations
Requirements:
- 3-5 years experience
- High school diploma or equivalent
- BASIC KNOWLEDGE OF RADIO DISPATCH EQUIPMENT
- EXCELLENT COMMUNICATION AND CUSTOMER SERVICE SKILLS
- Ability to deliver under time constraints and deadlines
- Previous terminal operations, dispatch, or driver experience
- Computer literate
- Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
At First Student Canada-Transco, we are proud to offer a positive and rewarding work environment that is committed to safety and customer service.
First Student Canada-Transco is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.
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