Regional Operations Coordinator

5 days ago


New Britain, Connecticut, United States Premier Global Links Full time

Job Summary: Premier Global Links is seeking a highly skilled and flexible Area Customer Service Coordinator to support daily operations, implementations, and administration of Managed Services Accounts across multiple locations.

Key Responsibilities:

  • Perform a wide range of customer support tasks at various client facilities.
  • Provide operational support by supplementing onsite personnel during absences, training, or vacations.
  • Assist management with process improvement, procedural testing, and field compliance.
  • Support the implementation of new customer accounts and service expansions.
  • Assist with onboarding new team members and crosstraining peers.
  • Ensure accuracy and compliance of site procedure guides.
  • Perform daily visual inspections of site services for compliance with safety standards.
  • Act as a backup for onsite resources, including site management as needed.
  • Maintain a customer-focused environment and engage with end users for feedback.
  • Escalate customer issues to management and support resolution.
  • Collect and analyze data for monthly operational reviews.

Requirements:

  • High school diploma and at least 12 months of relevant work experience.
  • Post-high school education is encouraged and preferred.
  • Ability to move between locations as required, covering distances of 40-50 miles.
  • A valid, violation-free driver's license, reliable transportation, and compliance with auto insurance standards as per the company policy.
  • Proficiency with common software applications, including file management and navigation of network folders.
  • Ability to accurately submit monthly expenses and follow coding requirements.

Working Conditions and Physical Demands:

  • Office or warehouse environment with typical lighting, temperature, and noise levels.
  • The role may involve long periods of standing, walking, bending, reaching, and lifting items weighing up to 50 lbs.
  • Some tasks may require pushing or pulling machines weighing up to 400 lbs.
  • Regular car travel is expected, with potential exposure to minor cuts and scrapes.

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