IT Support Operations Manager

3 weeks ago


New Britain, Connecticut, United States DATTCO Full time

About the Role:

We are seeking an experienced IT Support Manager to lead our IT support operations. As a key member of our team, you will be responsible for overseeing the smooth and secure functioning of our IT data and communications platforms/equipment, providing technical guidance and assistance to other departments, and managing a team of IT support staff.

About DATTCO:

DATTCO is a third-generation, family-owned company established in 1924. We are the largest private passenger transportation company in New England with over 2,000 employees operating from 30 locations. Our company values a family-oriented culture and team environment, offering opportunities for advancement, medical and dental insurance, life insurance, 401k plan with company match, paid time off, paid holidays, and flexible spending account.

Responsibilities:

  • Manage support coverage, delivery, and quality using existing management tools.
  • Manage IT support staff by recruiting, training, coaching, and evaluating their performance.
  • Work closely with the VP of IT to design, develop, implement, and coordinate IT policies, procedures, and best practices.
  • Ensure security of data, network access, and backup systems, and implement appropriate safeguards and protocols.
  • Select, install, maintain, and upgrade IT equipment and software, and monitor vendors for quality and value.
  • Troubleshoot and resolve IT issues and requests, and provide technical support to users.
  • Prepare cost-benefit analyses and budgets for IT projects and initiatives.
  • Develop planning for and execute IT projects using best fit project management tools.
  • Stay updated on the latest IT trends and technologies, and recommend improvements and innovations.

Requirements:

  • Minimum of 5 years of experience in IT roles, including at least 2 years of supervisory or managerial experience.
  • Hands-on experience with IT systems and equipment, such as servers, networks, hardware, software, and security tools.
  • Knowledge of IT standards and best practices, such as ITIL, ISO, NIST, and COBIT.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work under pressure and handle multiple tasks and deadlines.
  • Demonstrated customer-oriented and service-minded approach.

Equal Employment Opportunity:

DATTCO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and do not discriminate based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, and all other protected classes.


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