Sales Representative

4 days ago


Charlotte, North Carolina, United States CPI Security Full time
About CPI Security

CPI Security is a leading provider of security and automation solutions, dedicated to protecting what matters most to our customers. We're seeking a highly motivated and results-driven Sales Advisor to join our Inside Sales team at our corporate headquarters in Charlotte, NC.

Job Summary

We're looking for a sales professional who can effectively communicate the value of our security and automation solutions to homeowners. As a Sales Advisor, you'll play a key role in our mission to protect our customers and their loved ones. Your primary responsibility will be to work with customers to determine their security needs and customize CPI home security and automation packages.

Key Responsibilities
  • Sell residential, commercial, and new construction security and home automation products and services via incoming phone calls
  • Promote, accurately describe, and sell the details of our services or products in a knowledgeable manner, including upselling and cross-selling when possible
  • Complete sales documents accurately to ensure Field Sales and Technicians have all the information they need to create a satisfactory experience for the homeowner
  • Actively listen to customers' needs and provide a consultative and persuasive sales approach that champions the CPI brand from start to finish
  • Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments
  • Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems
  • Pursue customers in Salesforce and other CRM systems via outbound calls to further develop the customer base
  • Excel in a fast-paced, sales-driven environment where exceeding sales goals leads to long-term success
  • Provide best-in-class customer care in all interactions
What We're Looking For
  • Upbeat personality and a fun, positive attitude
  • 1-2 years of previous sales experience preferred, but not required
  • Strong customer service and people skills
  • Ability to consistently meet and exceed sales quotas
  • Coachability with a desire to grow professionally
  • Ability to work a flexible schedule, including weekends
  • Experience with CRM systems such as Salesforce is a plus, but not required
  • Exceptional sales skills are a plus, particularly with strong upselling and closing abilities
What's In It For You
  • $60,000 to $90,000 Annual Compensation
  • Base hourly rate with tiered commission structure, performance-based, training, and quarterly bonus
  • Higher shift pay for working nights and weekends
  • Great medical, dental, vision, 401(k) with company matching, short- and long-term disability, and life insurance options. Company-paid holidays, floating holiday, and PTO
  • Free monitored security system after 90 days
  • Engaging and fun company culture that's made up of a diverse group of people
  • Talk about perks: An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

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