Customer Service Representative
2 weeks ago
Job Overview
Summary: Responsible for managing customer orders, addressing inquiries, and ensuring overall customer satisfaction. Engages in cross-training across various administrative functions while adhering to safety protocols.
Key Responsibilities
(50%) Order Management
Handle and validate incoming orders through the electronic ordering system.
Conduct follow-up calls to clients who have not submitted orders by designated deadlines.
Prepare invoicing for additional orders and pickups.
Compile necessary documentation for production and loading processes, utilizing relevant software.
Organize delivery packages for drivers, including invoices, communication notes, and essential operational information.
Facilitate the distribution of corporate and marketing communications to clients.
Assist in the logistics of truck routing as needed.
(20%) Customer Interaction
Address and resolve customer inquiries, concerns, and complaints effectively.
Notify clients of any alterations to delivery schedules due to unforeseen circumstances.
Manage and direct all incoming departmental communications.
(10%) Administrative Support
Maintain an organized filing system for invoices and customer-related documents.
Keep an updated list of customer contacts.
Modify or input new client information into the order management system.
Provide administrative assistance to other departments as required.
(5%) Credit Management
Process credit requests for client accounts.
Utilize tracking systems to ensure delivery accuracy in credit coding.
Coordinate with relevant departments for credit inquiries.
Manage special order requests and pickups.
(15%) Additional Administrative Responsibilities
This role includes cross-training in various administrative areas, with additional tasks assigned as necessary. Responsibilities may include:
- General Accounting Support
- Assistance with accounts payable
- Weekly key generation
- Backup support for payroll administration
- Accounts receivable management
- Inventory oversight
- Conducting inventory counts and reconciling records
- Ordering of product supplies
- Maintaining vendor credits and ensuring accuracy in records
Qualifications
Requirements:
- High School diploma or equivalent
- 2-3 years of experience in customer service
- Strong communication and organizational skills
- Ability to manage multiple tasks simultaneously
- Proficiency in Microsoft Office Suite
- Preferred experience in bookkeeping or general accounting
Additional Information
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