Nutrition Services Representative

2 months ago


Houston, Texas, United States Houston Methodist Full time

Job Summary:

Houston Methodist is seeking a skilled Nutrition Services Representative to join our team. As a key member of our nutrition services team, you will play a vital role in ensuring that our patients receive exceptional dining experiences.

Key Responsibilities:

  • Provide exceptional customer service to patients, families, and staff, ensuring a positive and welcoming experience.
  • Assist patients with menu selection and ensure timely meal delivery, monitoring feedback for improvement.
  • Communicate effectively with nursing and interprofessional staff to promote problem resolution and ensure seamless service delivery.
  • Identify and address patient concerns, escalating issues to management as needed.
  • Collaborate with peers and management to maintain a safe and clean work environment, adhering to department policies and procedures.
  • Participate in quality and process improvement initiatives, contributing to the development and implementation of new procedures and protocols.
  • Maintain accurate records and documentation, ensuring compliance with regulatory requirements.

Requirements:

  • High school diploma or equivalent required; one year of customer service or hospitality experience preferred.
  • Food Handlers Permit required, obtained through accredited training course approved by the Texas Department of State Health Services or the American National Standards Institute.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Basic computer skills and proficiency in software applications, including electronic medical records and point-of-sale systems.

Working Conditions:

This role requires the ability to work in a fast-paced environment, with frequent exposure to food and kitchen equipment. The successful candidate will be able to lift up to 25 pounds and stand for extended periods.



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