Technical Account Manager

1 day ago

Morristown NJ USA, United States Majesco Full time
About the Role

Majesco is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our key customers, ensuring their technical needs are met and their satisfaction with our products and services is maximized.

Key Responsibilities
  • Build exceptional client relationships by acting as a technical advisor to assigned premium support accounts, requiring conversational level technical expertise across Majesco products and specialized skills in at least one area of Majesco technology.
  • Map customer business processes to Majesco's product capabilities, identify gaps, and work with stakeholders to bridge those gaps within determined timelines.
  • Manage and understand SNOW incidents, customer escalations, and business pain points.
  • Partner with internal teams on incident resolution ensuring that the customer is engaged and aware of action plans and resolution timing.
  • Own escalations to resolution for assigned accounts, ensuring customer and internal stakeholders are updated at defined intervals.
  • Work with management on politically sensitive issues impacting either the customers, business or impacting Majesco's relationship with the customer.
  • Develop support and action plans with internal teams to drive issue resolution for customers (i.e. backlog burndown, priorities, etc.).
  • Ensure RCAs are completed and delivered to customers for critical incidents.
  • Establish and maintain regular meeting cadence with account stakeholders.
  • Provide weekly updates to key customer support contacts on open support tickets and activities.
  • Monthly operational meetings with customer key stakeholders to provide an overview of support and solution health.
  • Quarterly stakeholder alignment meetings on key projects/initiatives, account health and intelligence.
What We Offer

Majesco is committed to equal pay and transparency. The annual base salary range for this position is $90,000 - $125,000.

Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US.

It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors.

Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting on day 1.

Our benefits package includes, but is not limited to:

  • Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA; short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days & 11 paid holidays; paid parental/bonding leave; career anniversary leave, and other voluntary benefits.

Majesco is an inclusive equal opportunity employer and complies with federal, state and local laws regarding equal employment opportunity.

Qualified applicants are considered without regard to race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity or expression, citizenship status, military status, genetic information, or any other basis protected by federal, state and/or local employment laws.

If you require accommodations or assistance to complete the online application process, please contact [insert contact email] and identify the type of accommodation or assistance you are requesting and your contact information.

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