Retail Banking Specialist

3 days ago


Chicago, Illinois, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused individual to join our team as a Retail Personal Banker II. As a key member of our financial center team, you will be responsible for building strong relationships with existing and prospective customers, providing personalized financial solutions, and driving sales growth.

Key Responsibilities
  • Sales and Relationship Building: Utilize the consultative sales process to identify customer needs and provide tailored financial solutions, including deposits, loans, and fee-based services.
  • Product Knowledge: Maintain in-depth knowledge of retail consumer and small business products and services, and recommend appropriate solutions to customers.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring a positive customer experience.
  • Team Collaboration: Work closely with business partners, including mortgage, small business, commercial, and investment teams, to provide holistic financial solutions to customers.
  • Performance Metrics: Meet or exceed customer experience and individual/team production goals, driving revenue growth and enhancing year-over-year performance.
Requirements
  • Education: College degree or equivalent work experience providing transferable skills.
  • Experience: Experience in the financial industry preferred, with a demonstrated ability to develop comfort with sales activities and advanced math functions.
  • Skills: Excellent communication and interpersonal skills, with the ability to represent Fifth Third Bank in a professional manner.
  • Registration: S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) required.
Working Conditions
  • Office Environment: Normal office environment with extended viewing of computer screens.
  • Travel: Ability to travel within the affiliate for training and scheduling flexibility, with occasional travel outside of the affiliate for classroom training sessions.


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