Support Staff

3 weeks ago


South Bend, Indiana, United States State of Oregon Full time
{"title": "Support Staff", "description": "Job Summary

We are seeking a highly skilled and compassionate Support Staff member to join our team at the State of Oregon. As a key member of our team, you will provide exceptional customer service to Oregonians in need of support and resources.

As a Support Staff member, you will be responsible for creating a welcoming environment for families at our front desk and community-based service locations. You will work directly with Oregonians to help with online Oregon Eligibility system applications for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and Medicaid by phone and/or in person to resolve any questions or concerns.

Key Responsibilities:

  • Treat customers, stakeholders, partners, vendors, and co-workers with dignity and respect.
  • Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
  • Process administrative tasks in ONE system related to eligibility.
  • Explain agency notices, case and benefit issuance stats as requested by clients.
  • Explain branch procedures, including such things as applying for benefits, and providing documentation.

Requirements:

  • Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
  • College-level courses may be substituted for the experience on a year-for-year basis.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

How to Apply:

Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

", "lang_code": "en-US"}
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