Support Staff Member

2 weeks ago


South Bend, Indiana, United States State of Oregon Full time
About the Role

We are seeking a highly skilled and compassionate Support Staff member to join our team at the Oregon Department of Human Services. As a key member of our team, you will provide exceptional customer service to Oregonians in need of support and resources.

Key Responsibilities

  • Provide warm and welcoming service to families and individuals at our front desk and community-based service locations.
  • Process administrative tasks related to eligibility, including explaining agency notices and case and benefit issuance statistics.
  • Explain branch procedures, including applying for benefits and providing documentation.
  • Work directly with Oregonians to help with online Oregon Eligibility system applications for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and Medicaid.
  • De-escalate emotionally charged situations and provide trauma-informed service.

Requirements

  • Two years of experience in interviewing to obtain personal or technical information or substantial people contact.
  • College-level courses may be substituted for the experience on a year-for-year basis.
  • Experience using computer skills for word processing and navigating different databases to ensure quality customer service.
  • Experience de-escalating emotionally charged situations.
  • Experience using time management, organization, and prioritization skills to track and complete tasks.

What We Offer

  • A work-life balance with 11 paid holidays a year, flexible work schedules, and comprehensive benefits.
  • A commitment to building an antiracist and equitable agency.
  • A diverse and inclusive work environment.

How to Apply

Please submit your application materials, including a cover letter and resume, to [insert contact information]. We look forward to hearing from you


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