Support Staff Member

6 days ago


South Bend, Indiana, United States State of Oregon Full time
Job Summary

We are seeking a highly skilled and compassionate Support Staff member to join our team at the State of Oregon. As a key member of our team, you will provide exceptional customer service to Oregonians in need of support and resources.

Key Responsibilities
  • Provide warm and welcoming service to families and individuals at our front desk and community-based service locations.
  • Handle finance desk duties and perform daily operational responsibilities to support the office framework.
  • Work directly with Oregonians to help with online applications for various programs, including Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), and Medicaid.
  • Treat customers, stakeholders, partners, vendors, and co-workers with dignity and respect.
  • Process administrative tasks in our system related to eligibility.
  • Explain agency notices, case and benefit issuance stats as requested by clients.
  • Explain branch procedures, including applying for benefits and providing documentation.
Requirements
  • Two years of experience in interviewing to obtain personal or technical information or substantial people contact.
  • College-level courses may be substituted for the experience on a year-for-year basis.
  • Experience using computer skills for word processing and navigating different databases to ensure quality customer service.
  • Experience de-escalating emotionally charged situations.
  • Experience using time management, organization, and prioritization skills to track and complete tasks.
  • Experience giving and receiving feedback through a learning approach.
Working Conditions
  • Work schedule is Monday – Friday 8am to 5pm on-site at the office with occasional travel to perform outreach and provide coverage for other offices.
  • Experience constant contact with the public, including contact with customers experiencing emotional and financial stress.
  • Experience high volume of computer work, using various computer programs in a fast-paced team environment.
  • Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.


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