Bell Attendant

3 weeks ago

Chicago, Illinois, United States Kimpton Hotel Full time

At Kimpton Gray Hotel, we're committed to creating a culture that reflects the diversity of our guests. As a Bell Attendant, you'll play a vital role in providing exceptional guest experiences.

Key Responsibilities:
  • Provide a positive first and last impression to guests as they arrive and leave the hotel.
  • Assist with luggage and packages upon arrival and departure, and arrange transportation when necessary.
  • Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
  • Greet guests and take luggage to guestrooms promptly when checking in and upon checking out, check and secure guests' luggage until departure.
  • Hail taxicabs and answer inquiries, carry luggage to the curb to meet transportation.
  • Provide the guest(s) with information about their stay, the hotel, and answer questions.
  • When the concierge is not available, book tours and assist with general information inquiries.
  • Keep bell closet clean and neat, polish and clean bell carts daily, keep lobby area and public areas clean and tidy, deep clean other assigned areas.
  • Submit all found articles accompanied by a Lost & Found Report.
  • Assist valet when they are busy, cover for lunch breaks.
  • Ensure that the 'white zone' is kept free and clear for guest arrival and in the case of an emergency.
  • Deliver messages, packages, flowers, wine, and housekeeping items to guest rooms upon request.
  • Clean and set-up meeting room functions, direct guests to various meeting rooms.
  • Set-up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
  • Turn in keys and pager to the Housekeeping Department when your shift ends.

What You Bring:

  • High School Diploma is preferred.
  • 1 year of experience in customer service or similar role.
  • You've got a flexible schedule, able to work evenings, weekends, and holidays when needed.
  • Basic writing skills, professional communication skills.

We are an equal opportunity employer and welcome applications from diverse candidates.

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