Receptionist

2 weeks ago

San Clemente, California, United States PDS Health Full time
Job Title: Receptionist

We are seeking a highly skilled and organized Receptionist to join our team at PDS Health. As a Receptionist, you will be the first point of contact for patients and guests, providing a warm and welcoming experience.

Key Responsibilities:
  • Model company culture and values, ensuring a positive and professional environment for patients and staff.
  • Support the Patient Experience process by ensuring patients are comfortable and informed throughout their visit.
  • Schedule appointments efficiently, ensuring a smooth and productive day for healthcare providers.
  • Interact and communicate with patients and guests in the reception area, providing exceptional customer service.
  • Answer telephones in a timely manner, handling calls with efficiency and thoroughness.
  • Ensure all tasks on the front office checklist are completed daily, maintaining accuracy and attention to detail.
  • Post payments to patient accounts in accordance with company policies, ensuring timely and accurate processing.
  • Develop expertise in practice management systems, ensuring patient registration, e-check in, and account information are accurate and up-to-date.
  • Confirm patient appointments in accordance with office confirmation policies, ensuring timely and accurate communication.
  • Return patient messages received from the Contact Center in a timely manner, resolving issues efficiently.
  • Participate in daily morning huddles, monthly team meetings, and other required meetings, demonstrating a commitment to teamwork and communication.
  • Understand business imperatives and how the role directly impacts metrics, making informed decisions to drive success.
  • Demonstrate stewardship of the PDS Health Brand, making decisions consistent with the PDS Health framework.
  • Maintain an appropriate professional appearance and demeanor, addressing others professionally and respectfully.
  • Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
Qualifications:
  • High School Diploma or general education degree (GED)
Preferred Qualifications:
  • Prior course work or on-the-job training in the fields of dentistry, insurance, or business
Knowledge, Skills, and Abilities:
  • Knowledge of office practices, technology applications, and patient insurances
  • Results-oriented, with a focus on achieving goals and meeting commitments
  • Patient advocate, with a passion for delivering exceptional patient experiences
  • Process-focused operator, with a focus on data-driven decision-making and attention to detail
  • Financial acumen, with an understanding of profit drivers and metrics
  • Influencer, with the ability to create a win-win need for change
  • Self-motivated, reliable individual capable of working independently and as part of a team
  • Excellent interpersonal, oral, and written communication skills
  • Ability to handle and maintain extreme confidentiality with patient records
  • Organized, detail-oriented individual able to work in a fast-paced environment
Benefits:
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition reimbursement
  • 401K
  • Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer, celebrating diversity and united in our mission to create healthier and happier team members.

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