Network Support Specialist

1 week ago

Poughkeepsie, New York, United States Marshall & Sterling Inc Full time
Job Summary

We are seeking a highly skilled and motivated Network Support Specialist to join our team at Marshall & Sterling Inc. As a key member of our IT department, you will be responsible for providing top-notch support for our network infrastructure, hardware, and software systems.

Key Responsibilities
  • Configure, install, and troubleshoot hardware and network components to ensure optimal performance and reliability.
  • Provide timely and effective support to users regarding network and hardware-related issues, offering solutions and guidance to resolve problems.
  • Assist senior engineers in various network projects, such as upgrades, expansions, or implementations, by following instructions and completing assigned tasks.
  • Maintain accurate records of inventory, installation procedures, and configurations to ensure seamless operations.
  • Actively engage in learning about hardware systems, installation techniques, and troubleshooting methods through on-the-job training and guidance from senior team members.
  • Replace printer toner and safely dispose of empty cartridges to maintain a clean and organized work environment.
  • Provide backup support to the ISD help desk via phone and email regarding Microsoft Office, Vertafore, Email, phones, and other third-party software, hardware, and websites.
  • Maintain professional accreditation necessary to meet agency standards and adhere to established employee manual policies and guidelines.
  • Communicate with Supervisor/Manager any issues to ensure excellent service and adhere to workflow procedures to reduce the risk of E&O claims.
  • Promptly report all E&O claims and potential E&O claims to ensure prompt resolution.
  • Maintain confidentiality in all aspects of client, staff, and agency information.
Requirements
  • College degree preferred, high school diploma or equivalent required.
  • Understanding of basic hardware components and their functions.
  • Must demonstrate basic PC/Networking skills.
  • Capable of lifting and moving equipment, working in various physical environments, and complying with safety protocols.
  • Strong attention to detail and willingness to follow instructions accurately.
  • Experience and knowledge of Microsoft Office programs.
  • Must be flexible and able to work weekend and evening hours as required.
  • Works effectively and relates well with others, including superiors, colleagues, and individuals inside and outside the company, in a professional manner.
  • Demonstrated ability to communicate effectively.
  • Valid driver's license and acceptable driving record.

Marshall & Sterling Inc is an equal opportunity employer and welcomes applications from diverse candidates. Salary Range is $50,000 - $60,000. The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

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