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Network Support Specialist

2 months ago

Poughkeepsie, New York, United States Marshall & Sterling Inc Full time
Job Description

**Job Summary**

Marshall & Sterling Inc is seeking a highly motivated and detail-oriented Network Support Specialist to join our team. As a Network Support Specialist, you will be responsible for providing technical support for our network infrastructure, hardware, and software systems.


Key Responsibilities
  • **Hardware Support**: Provide technical support for PCs, servers, printers, and networking equipment. This includes configuration, installation, and troubleshooting hardware components.
  • **Moves, Adds, Changes**: Assist in the installation, configuration, and setup of new hardware components, including PCs, phones, and network connections.
  • **Senior Technician Support**: Support senior technicians in the installation, configuration, and setup of hardware components.
  • **User Support**: Provide technical support to users regarding network/hardware-related issues, offering timely assistance and solutions.
  • **Inventory Management**: Assist in maintaining accurate records of inventory, installation procedures, and configurations.
  • **Training and Development**: Actively engage in learning about hardware systems, installation techniques, and troubleshooting methods through on-the-job training and guidance from senior team members.
  • **Project Support**: Assist senior engineers in various network projects, such as upgrades, expansions, or implementations, by following instructions and completing assigned tasks.
  • **Administrative Support**: Perform other administrative tasks as assigned, including replacing printer toner and safely disposing of empty cartridges.

Requirements
  • **Education**: College degree preferred, high school diploma or equivalent required.
  • **Technical Skills**: Understanding of basic hardware components and their functions, basic PC/Networking skills, and experience with Microsoft Office programs.
  • **Physical Demands**: Capable of lifting and moving equipment, working in various physical environments, and complying with safety protocols.
  • **Soft Skills**: Strong attention to detail, willingness to follow instructions accurately, flexibility, and ability to work weekend and evening hours as required.
  • **Communication Skills**: Demonstrated ability to communicate effectively and work well with others, including superiors, colleagues, and individuals inside and outside the company.
  • **Certifications**: Valid driver's license and acceptable driving record.

**Equal Employment Opportunity**: Marshall & Sterling Inc is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**Salary Range**: $37,500 - $42,500. The specific salary offered may be influenced by a variety of factors, including but not limited to, the candidate's relevant experience, education, and work location.