Design Studio Specialist

4 weeks ago

San Mateo, California, United States Williams-Sonoma Full time
Job Description

We're seeking a talented Design Studio Specialist to join our team at West Elm. As a key member of our design team, you'll inspire customers to express themselves in their home, bringing the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap.

Responsibilities

  • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home consultations, including accurately measuring and assessing the client's living space.
  • Create and present design plans based on client needs, style, preferences, and living space.
  • Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
  • Provide World-class service standards to assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
  • Strong communication, clienteling, and customer follow-up skills.
  • Ability to complete and coordinate complex large orders within various sales channels.
  • Experience in working with design elements preferred.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • 1-2 years of customer service and retail sales experience, with specialty retail preferred but not required.

Physical Requirements

  • Must be able to be mobile on the sales floor for extended periods.
  • Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
  • Full-time associates are expected to have open availability to meet business needs.
  • Part-time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week.

Our Mission Around Diversity, Equity & Inclusion

We believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We're committed to creating a global company culture where we confidently bring our authentic selves to work every day, where individual differences are valued, explored, and appreciated.

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