Night Auditor

2 days ago

San Antonio, Texas, United States El Cosmico Full time
About Our Company

Located on the picturesque River Walk, Hotel Havana is a 27-room historic property restored from a 1914 upscale residential hotel. Our unique guest rooms and public spaces reflect a blend of Mediterranean Revival architecture, rich Spanish Colonial history, and calm Caribbean temperament, making Hotel Havana one of the most authentic places to stay in San Antonio.

We are proud to be part of Bunkhouse, a hospitality company that values inspired design, connection to place, and community. Our portfolio includes Hotel San Jos, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, Carpenter Hotel, and Jos Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, Hotel San Cristobal in Baja, Mexico, and Shady Villa in Salado, Texas.

Job Responsibilities
  1. Complete all shift checklist and perform the night audit.
  2. Generate accurate accounting reports within Property Management Software.
  3. Open, secure, and balance out shift banks, verifying all cash, credit card, and room charge transactions.
  4. Maintain accuracy with all accounting and billing procedures.
  5. Ensure each guest is promptly recognized, greeted, and assisted during their stay.
  6. Review, correct, print, and disseminate the nightly audit packs to identified recipients.
  7. Check in and out all hotel guests in a confident, professional, and friendly manner.
  8. Make hotel reservations accurately and efficiently, following brand standards.
  9. Maintain knowledge of local restaurants, special events, city attractions, amenities, and directions.
  10. Ensure all calls are answered in a courteous, professional, and efficient manner.
  11. Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items.
  12. Ensure immediate response to any and all guest comments and concerns, inform immediate supervisor about concerns, and assist in implementing corrective measures as necessary.
  13. Log any discrepancies or security issues that may arise during this shift and assist in resolution as needed.
  14. Ensure that all equipment is maintained in good, safe working condition.
  15. Handle guests' luggage and tag for storage, if necessary.
  16. Ensure all calls are answered in a courteous, professional, and friendly manner.
  17. Maintain an increased awareness of safety issues throughout the property.
  18. Be familiar with all safety and emergency procedures.
Benefits

We offer a competitive wage and a liberal working environment that encourages individuality and creativity. Our benefits package includes:

  • Highly subsidized Medical, Dental, and Vision insurance.
  • Company-paid Life Insurance and Long-Term Disability coverage.
  • Short-Term Disability coverage.
  • Generous Paid Time off (Full Time).
  • Free stays at Bunkhouse hotels (Full Time).
  • 401k with company matching.
  • Employee Discounts.
Our Core Values

We live by four core values:

  • BE REAL: We treat everyone like human beings, respecting and being authentic, listening, and developing meaningful relationships with guests, customers, and each other.
  • CREATE MAGIC: In design, service, and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
  • BE HERE NOW: In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing, and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
  • EMBRACE ADVENTURE: We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way, and, in some cases, to embrace chaos when necessary.
  • LOOK TOWARDS THE FUTURE: We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

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