Guest Services Supervisor
1 week ago
Key Responsibilities
As a Front Desk Supervisor, you will oversee mid-shift and evening operations, ensuring that our Guests receive outstanding service from check-in to check-out. Your role is vital in shaping the initial impressions of our Guests, and you will be expected to perform the following duties to the highest standards:
- Maintain a visible presence in the hotel lobby and other public spaces
- Act as the representative of the General Manager in their absence
- Adhere to all security and emergency protocols, managing their implementation as necessary
- Address, document, and resolve all Guest complaints in a timely manner
- Assist the Night Auditor with Front Desk and accounting responsibilities
- Generate nightly reports as required
- Communicate special requests, early/late departures, room changes, and other Guest needs to relevant departments
- Foster effective communication and collaborative relationships across all hotel departments
- Comply with fire, health, and safety regulations, following proper procedures when needed
Required Skills and Qualifications
To excel in this position, you should embody the following attributes, behaviors, skills, and values:
- A positive demeanor and strong communication abilities
- A commitment to providing exceptional customer service
- High standards of personal grooming
- Adaptability to various work situations
- Willingness to work flexible hours, including Day and Night Shifts
- A minimum of two years of experience in Front Desk operations or supervisory roles
- Familiarity with the hospitality sector
- Advanced IT skills
Palette Hotels is an equal opportunity employer, with policies that prohibit unlawful discrimination based on any protected classification under applicable local, state, and federal laws. We maintain a drug-free workplace, where the use, possession, or influence of illegal substances or alcohol during work hours is strictly prohibited. The use of legally prescribed medications may also be subject to company policy if it affects judgment or performance, or poses safety risks.
-
Guest Services Supervisor
2 weeks ago
San Antonio, Texas, United States Wyndham Hotels & Resorts Full timePosition: Front Desk SupervisorOverview:The Front Desk Supervisor plays a crucial role in supporting Front Office Management by delivering attentive, courteous, and efficient service to all guests throughout their stay. This position is essential in maximizing room revenue and occupancy.Key Responsibilities:Assist in managing front office operations to...
-
Guest Services Supervisor
1 week ago
San Antonio, Texas, United States Palette Hotels Full timePosition: Guest Services Supervisor Key Responsibilities As a Guest Services Supervisor, you will oversee mid-shift and evening operations, ensuring that guests receive outstanding service from check-in to check-out. Your role is crucial in shaping the initial impressions of our guests, and you will be expected to perform the following duties to the highest...
-
Guest Services Supervisor
1 week ago
San Antonio, Texas, United States Palette Hotels Full timePosition: Guest Services Supervisor Key Responsibilities: As a Guest Services Supervisor, you will oversee mid-shift and evening operations, ensuring that guests receive outstanding service from check-in to check-out. Your role is vital in shaping the initial impressions of our guests, and you will be expected to execute the following duties to the highest...
-
Guest Services Supervisor
1 week ago
San Antonio, Texas, United States Palette Hotels Full timePosition: Guest Services Supervisor Key Responsibilities As a Guest Services Supervisor, you will oversee mid-shift and evening operations, ensuring an exceptional experience for all guests from check-in to check-out. Your role is crucial in shaping the first impressions of our guests, and you will be expected to perform the following duties to the highest...
-
Guest Services Supervisor
2 weeks ago
San Antonio, Texas, United States Wyndham Hotels & Resorts Full timePosition: Front Desk SupervisorCompany Overview:Wyndham Hotels & Resorts is a prominent global hotel franchisor and a leading hotel management entity. We operate 21 distinct brands across over 9,000 properties in more than 95 countries, offering a wide array of hotel experiences. Our brands are unified by a comprehensive rewards program, making travel...
-
Guest Services Supervisor
2 weeks ago
San Antonio, Texas, United States Shelby American Inc Full timeOverview: The Guest Services Supervisor is tasked with overseeing the operations of the Front Desk and Night Audit teams, ensuring that all interactions are conducted in a welcoming, efficient, and professional manner. This role is pivotal in delivering exceptional service to guests throughout their stay while optimizing room revenue and occupancy...
-
Guest Services Supervisor
2 weeks ago
San Antonio, Texas, United States Shelby American Inc Full timeOverview: The Guest Services Supervisor plays a pivotal role in overseeing the Front Desk and Night Audit teams, ensuring that operations are conducted in a friendly, efficient, and professional manner. This position is dedicated to delivering exceptional service to all guests throughout their stay while optimizing room revenue and occupancy...
-
Guest Services Representative
2 weeks ago
San Antonio, Texas, United States HV Global Group, Inc. Full timeHourly Rate: $16.60 POSITION OVERVIEW Are you passionate about delivering exceptional customer service and creating memorable experiences for guests? Do you possess a keen eye for detail while managing multiple tasks? If you thrive in a collaborative and supportive environment, this role at HV Global Group, Inc. could be the perfect fit for you. As a Guest...
-
Guest Services Representative
2 weeks ago
San Antonio, Texas, United States HV Global Group, Inc. Full timeHourly Rate: $16.60 POSITION OVERVIEW Are you known for your exceptional customer service abilities and your knack for creating personalized experiences for guests? Do you possess a keen eye for detail while managing multiple tasks? Is teamwork and collaboration important to you? If so, the Front Office at HV Global Group, Inc. could be the ideal environment...
-
Overnight Guest Services Coordinator
2 weeks ago
San Antonio, Texas, United States Schulte Companies Full timeJoin the Schulte Companies Team where we prioritize your financial flexibility with our partnership with DailyPay, allowing you to access your earnings whenever you need them. Schulte Companies is on the lookout for a dedicated and customer-focused Night Auditor to enhance our team. Our organization thrives on core values of Integrity, Engagement, Quality,...
-
Food Service Supervisor
2 weeks ago
San Antonio, Texas, United States SeaWorld Parks & Entertainment Full timeAt SeaWorld, we are dedicated to the welfare of animals and have successfully rescued over 40,000 creatures. Join our team and contribute to creating unforgettable experiences for guests from around the globe. We are looking for enthusiastic, committed, and hardworking individuals to take on the role of Supervisors in our food service operations. Key...
-
Event Staff
6 hours ago
San Antonio, Texas, United States Allied Universal Event Services Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Event Staff member to join our team at the Alamodome. As a key member of our guest services team, you will be responsible for ensuring a positive and memorable experience for our guests.Key ResponsibilitiesEvent Day Preparation and Execution: Assist in all aspects of event day preparation and...
-
Food Service Supervisor
2 weeks ago
San Antonio, Texas, United States SeaWorld Parks & Entertainment Full timeAt SeaWorld Parks & Entertainment, we are dedicated to the well-being of animals and the creation of memorable experiences for our guests. Join our team and become an integral part of our mission to provide joy and excitement to visitors from around the globe. We are looking for enthusiastic, committed, and hardworking individuals to take on the role of Food...
-
Guest Services Representative
1 week ago
San Antonio, Texas, United States HEI Hotels & Resorts Full timePosition OverviewAs a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests during their stay. Your primary responsibilities will include:Welcoming Guests: Assist guests with their arrival and departure processes, ensuring a warm and friendly atmosphere.Addressing Guest Needs: Respond to guest inquiries...
-
Guest Services Representative
2 weeks ago
San Antonio, Texas, United States HEI Hotels & Resorts Full timePosition OverviewAs a Guest Services Representative, you will play a vital role in ensuring that guests have a memorable experience during their stay. Your primary responsibilities will include:Welcoming Guests: Assist guests with their arrival and departure processes, ensuring a smooth transition.Providing Support: Collaborate with the Front Office team to...
-
Guest Services Valet
2 weeks ago
San Antonio, Texas, United States Towne Park Full timeJoin Our Team as a Guest Services ValetAt Towne Park, we believe that a career is more than just a job; it’s an opportunity to make a difference. We are a leading hospitality services provider dedicated to creating memorable experiences for our guests.As a Guest Services Valet, you will play a crucial role in ensuring that our guests receive exceptional...
-
Guest Services Coordinator
2 weeks ago
San Antonio, Texas, United States HEI Hotels & Resorts Full timePosition OverviewThe Guest Services Coordinator plays a crucial role in ensuring a seamless experience for all visitors at our establishment. This position involves assisting guests during their arrival and departure, while consistently delivering exceptional service.Key ResponsibilitiesProvide a warm welcome to guests upon check-in and offer assistance with...
-
Guest Services Representative
2 weeks ago
San Antonio, Texas, United States IHG Full timeGuest Services Representative at IHGCompany: IHGLocation: United StatesPosition Overview:As a Guest Services Representative, you will play a vital role in ensuring a seamless experience for our guests. Your responsibilities will include:Efficiently managing cash and credit transactions, ensuring accurate posting of charges and preparing deposits.Overseeing...
-
Guest Services Representative
1 week ago
San Antonio, Texas, United States IHG Full timeGuest Services Representative (Full Time) at IHGCompany: IHGPosition Overview:As a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will include:Efficiently managing financial transactions, including cash and credit card operations, while maintaining accurate...
-
Guest Services Representative
5 days ago
San Antonio, Texas, United States Vista Host Full timeJob Summary:Vista Host is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and accommodating.Key Responsibilities:Provide exceptional customer service to all hotel...