Guest Services Supervisor

1 week ago


San Antonio, Texas, United States Palette Hotels Full time
Position: Front Desk Supervisor

Key Responsibilities

As a Front Desk Supervisor, you will oversee mid-shift and evening operations, ensuring that our Guests receive outstanding service from check-in to check-out. Your role is vital in shaping the initial impressions of our Guests, and you will be expected to perform the following duties to the highest standards:
  • Maintain a visible presence in the hotel lobby and other public spaces
  • Act as the representative of the General Manager in their absence
  • Adhere to all security and emergency protocols, managing their implementation as necessary
  • Address, document, and resolve all Guest complaints in a timely manner
  • Assist the Night Auditor with Front Desk and accounting responsibilities
  • Generate nightly reports as required
  • Communicate special requests, early/late departures, room changes, and other Guest needs to relevant departments
  • Foster effective communication and collaborative relationships across all hotel departments
  • Comply with fire, health, and safety regulations, following proper procedures when needed
In your role, you will also contribute to environmental sustainability efforts.

Required Skills and Qualifications

To excel in this position, you should embody the following attributes, behaviors, skills, and values:
  • A positive demeanor and strong communication abilities
  • A commitment to providing exceptional customer service
  • High standards of personal grooming
  • Adaptability to various work situations
  • Willingness to work flexible hours, including Day and Night Shifts
It is advantageous for candidates to possess the following qualifications:
  • A minimum of two years of experience in Front Desk operations or supervisory roles
  • Familiarity with the hospitality sector
  • Advanced IT skills
At Palette Hotels, we are committed to fostering meaningful careers in hospitality for our team members. We offer competitive salaries, comprehensive health benefits, extensive training and development opportunities, internal promotion pathways, and a supportive team-oriented culture where individuals truly make a difference.

Palette Hotels is an equal opportunity employer, with policies that prohibit unlawful discrimination based on any protected classification under applicable local, state, and federal laws. We maintain a drug-free workplace, where the use, possession, or influence of illegal substances or alcohol during work hours is strictly prohibited. The use of legally prescribed medications may also be subject to company policy if it affects judgment or performance, or poses safety risks.

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