Sales Development Representative

4 weeks ago

Wheatland Pennsylvania, United States Zekelman Industries Full time

About Us:

Zekelman Industries is a leading manufacturer of steel tube and pipe products with a rich history spanning over 130 years. Our company has played a significant role in building landmarks and buildings in North America, and we're committed to continuing this legacy.

Job Description:

We're seeking a highly motivated and dedicated Sales Representative to join our team in Wheatland, PA. As a Sales Representative, you will serve as the primary point of contact for our customers, delivering exceptional customer service, driving sales growth, and contributing to the achievement of organizational objectives.

Key Responsibilities:

  • Product Knowledge: Develop a thorough understanding of our capabilities and product offerings, with the ability to effectively promote new sales initiatives.
  • Customer Relationships: Foster and manage superior customer relationships through open and interactive communication, ensuring a high level of customer satisfaction.
  • Order Management: Review customer backlog daily, proactively addressing and resolving potential customer service issues. Prepare and process quotes, enter orders, and coordinate shipments.
  • Team Collaboration: Build and maintain effective and professional interdepartmental relationships, adopting a team approach to customer service. Collaborate with the outside sales team to gather and triangulate market intelligence.
  • Customer Experience: Identify opportunities to improve the customer experience, implementing action items and potential solutions to enhance service quality.
  • Market Analysis: Analyze our pricing and market strategy, driving actions to achieve sales objectives. Participate and contribute to regular conference calls, both internal and external.
  • Quality Assurance: Coordinate responses to quality claims, ensuring timely and satisfactory resolution. Assist management with special projects as required.
  • Professionalism: Project professionalism in representing the organization, both internally and externally. Provide backup support for other sales representatives.
  • Attendance: Maintain regular and predictable full-time, onsite attendance during scheduled hours.

Qualifications:

  • Customer Service: Excellent customer service and communication skills, both verbal and written.
  • Learning Orientation: Curiosity and willingness to continuously learn more about the business.
  • Personal Attributes: Driven, articulate, energetic, personable, accountable, and a strong team player.
  • Analytical Skills: Superior analytical and problem-solving skills, with the ability to make sound decisions and prioritize multiple tasks amid dynamic timelines.
  • Technical Skills: Excellent mathematical aptitude and organizational skills, with thorough knowledge of Microsoft Office, including Excel, Word, and Outlook.
  • Sales Experience: Prior sales experience in manufacturing or industrial sales is preferred. Experience with SAP is a plus.
  • Safety: Lead and promote healthy and safe work practices as required by regulatory agencies and company policy.

Why Join Us:

We offer a dynamic and innovative work environment that values continuous improvement and employee development. As a Sales Representative at Zekelman Industries, you will have opportunities for professional growth and advancement within a growing organization. Our team culture is collaborative and supportive, and we offer a competitive compensation package, including health insurance, retirement plans, and more.

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