Sales Support Specialist

2 weeks ago


Chattanooga, Tennessee, United States Ferguson PLC Full time

Position Overview:

Ferguson PLC is a leading distributor in the plumbing and HVAC sectors, catering to both residential and commercial markets. We are currently looking for a dedicated Sales Coordinator to provide essential post-sales support.

Key Responsibilities:

  • Oversee the procurement, upkeep, and delivery schedules for customer orders.
  • Maintain proactive communication regarding order status through various channels.
  • Prioritize tasks effectively, addressing high-priority items first.
  • Advise customers on product selections based on their specific needs.
  • Implement established processes to resolve vendor issues promptly and efficiently.
  • Support the sales team by distributing necessary sales documentation and product information.
  • Enhance customer satisfaction through accurate and timely order processing.

Qualifications:

  • Experience in sales or customer service roles.
  • Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
  • Results-driven with a strong customer service orientation.
  • Exceptional attention to detail, integrity, and professionalism.
  • Ability to learn quickly, manage multiple tasks, and prioritize effectively.
  • Strong verbal and written communication skills.
  • Commitment to improving operational efficiencies and business practices.
  • Experience with CRM software, such as Salesforce, is advantageous.

Ferguson PLC is committed to offering comprehensive benefits programs that support the well-being of our associates and their families. Our competitive benefits package includes health insurance, retirement savings plans with company matching, paid leave, and various employee assistance programs.

Equal Opportunity Employer: Ferguson PLC is an equal opportunity employer and a government contractor. We adhere to all applicable regulations regarding the employment of qualified protected Veterans and individuals with disabilities.



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