Content Developer
6 days ago
Job Title: Services Content Developer
Job Summary:
We are seeking a skilled Services Content Developer to join our team at ADTRAN. The successful candidate will be responsible for developing customer-facing content and training materials for our products and services.
Key Responsibilities:
- Develop content requirements by working with other ADTRAN personnel, such as Trainers, Engineers, Product Managers, Project Managers, and Salespersons.
- Adhere to established departmental and company standards, including pre-established guidelines, writing style, content organization, file maintenance, tracking processes, and all release processes.
- Gather applicable information on product, product development cycles, services, and training materials during independent, self-directed investigation and discovery.
- Use internal corporate systems databases, inventory management tools, and archival storage systems for research and development.
- Interpret engineering drawings and marketing infographics to develop graphical material to accompany publications and training materials.
- Develop new and revised services content (knowledgebase/how-to articles, videos, online courses, training materials, services marketing collateral) through all stages, from inception to release, while following established departmental and company standards.
- Provide intra-departmental technical and project development support by disseminating information.
- Drive SME reviews of services content.
Requirements:
- Bachelor's Degree (B.A. in Technical Writing, Technical Communications, English, Journalism, Communications, Information Architecture, Computer Science, or Engineering)
- ~2-5 years of prior experience in content development for hardware and software products
- Knowledge of video and eLearning development tools a plus (Articulate 360, Camtasia, Storyline, etc.)
- Knowledge of task management software, like JIRA or Polarion, a plus
- Knowledge of support community functionality a plus
Working Conditions:
~10% travel expected for position
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