Healthcare Support Specialist

1 week ago

Farmington, Michigan, United States Trinity Health - IHA Full time

POSITION SUMMARY:

The role involves assisting in the assessment and treatment of patients by managing patient data, documenting medical records, aiding in in-office procedures and tests, administering medications, and providing education to patients and their caregivers. Responsibilities are carried out under the supervision and guidance of qualified clinical personnel as detailed in the Clinical Support Staff Scope of Practice document.

KEY RESPONSIBILITIES:

  • Welcomes and guides patients and visitors to the examination area.
  • Identifies and records the purpose of the visit; employs analytical skills within the role to determine if patient information necessitates further follow-up.
  • Conducts initial screening following established protocols approved by the supervising healthcare provider; gathers information from patients to complete relevant electronic medical record templates.
  • Measures and accurately records patient vital signs in the electronic medical record, including pulse rate, temperature, blood pressure, height, and weight; calculates and documents Body Mass Index (BMI).
  • Inputs medication, laboratory, and radiology orders into the electronic medical record in accordance with state, local, and professional regulations.
  • Performs diagnostic tests as instructed by the healthcare provider and may operate equipment for routine diagnostic procedures.
  • Executes basic Gaps in Care tasks.
  • Credentialed Medical Assistants will conduct TB testing.
  • Monitors and communicates laboratory/diagnostic test results to patients as directed by the provider, following office protocols; explains provider instructions based on received test results.
  • Administers prescribed medications and facilitates prescription renewals as directed by the healthcare provider.
  • Conducts general specimen collection duties (including blood, urine, throat swabs, etc.) and/or assists with other office procedures as necessary, adhering to all specified policies, procedures, and safety measures.
  • Engages in disease management initiatives under the supervision of the Care Manager and/or Nurse Manager.
  • Actively contributes to enhancing practice performance on quality incentives, including but not limited to Provider Dashboard, Patient-Centered Medical Home (PCMH), and Health Plan incentives.
  • Provides education to patients and families as directed by the healthcare provider.
  • Records and relays accurate, comprehensive messages in a timely manner.
  • Acts as a liaison between patients and healthcare providers when needed, ensuring prompt and courteous follow-up on patient inquiries.
  • Participates in required meetings and committees as requested.
  • Supports other offices and attends meetings and training as assigned.
  • Performs additional duties as assigned, working within the scope of Medical Assistant certification.

ORGANIZATIONAL EXPECTATIONS:

  • Fosters a positive, professional, service-oriented work environment for staff, patients, and families by upholding the mission and values of Trinity Health.
  • Must effectively collaborate as a member of the clinical care team.
  • Completes training and adheres to standards of providing high-quality service and respect to all customers.
  • Maintains knowledge of and complies with organizational standards, policies, and procedures.
  • Possesses comprehensive knowledge of office services and proficient use of relevant office equipment and systems.
  • Ensures strict confidentiality of patient and employee information in accordance with organizational and HIPAA guidelines.
  • Demonstrates exceptional ability and willingness to embrace new responsibilities and ideas while respecting cultural differences.
  • Utilizes resources efficiently.
  • If applicable, responsible for ongoing professional development – maintains necessary licensure and continuing education credentials, and participates in available learning opportunities.

MEASUREMENT OF PERFORMANCE:

Performance is evaluated based on adherence to organizational values and expectations as outlined in the performance review documentation.

ESSENTIAL QUALIFICATIONS:

EDUCATION: High School Diploma or GED. Successful completion of an accredited/approved:

  • Medical Assistant program and externship;
  • Emergency Medical Technician (EMT) program;
  • Paramedic program; or
  • Certified Athletic Trainer.

If credentialed, maintains current Medical Assistant re-certification continuing education units.

CREDENTIALS/LICENSURE:

Medical Assistant - Non-Credentialed: Eligible to attain Medical Assistant Certification is preferred, or EMT with a current/active license, or Paramedic with a successful completion of the National Registry Paramedic Exam and/or holds a current/active license.

Medical Assistant - Credentialed: Certification as a Medical Assistant through recognized certifying agencies.

MINIMUM EXPERIENCE:

0-1 year of previous clinical experience or an equivalent combination of education and experience preferred. In the absence of completed Medical Assistant Program/Externship/Internship, must have 2+ years of clinical experience providing support in a community-based clinic.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

  • Ability to perform essential competencies.
  • Demonstrated skill in obtaining accurate patient vital statistics and health history.
  • Proficient in medical terminology.
  • Proficient in operating standard computer systems, including electronic medical records and other required software.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively in a team-oriented environment.
  • Good organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Ability to monitor and maintain exam rooms and medical supply inventory.
  • Ability to travel to various office locations as needed.

MINIMUM PHYSICAL EXPECTATIONS:

  • Regular physical activity involving keyboarding, phone work, and charting.
  • Ability to lift and handle patients, as well as perform other physical tasks.
  • Specific vision abilities required include close vision and the ability to adjust focus.

MINIMUM ENVIRONMENTAL EXPECTATIONS:

This position operates in a medical facility and requires regular movement to various locations. Exposure to hazardous materials, including bloodborne pathogens, is possible. Significant interaction with patients, many of whom may be distressed, is a key aspect of this role.

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