Air Freight Operations Manager
2 weeks ago
Location: Portland, OR
We are seeking an experienced Air Freight Operations Manager to oversee the timely and accurate movement of shipments, documentation, and customer service. This role will drive performance of the team while ensuring quality and regulatory compliance.
Key Responsibilities:- Manage and oversee end-to-end Air Freight processes, including import and export operations.
- Responsible for Air Freight product profitability, including continuous improvement processes to increase efficiencies, reduce waste, and improve performance to customers.
- Manage and control ground cost margins and prepare monthly activity/revenue reports.
- Lead vendors to ensure high levels of service and assist with customer inquiries and other related customer service functions.
- Responsible for the accuracy of invoices, bills of lading, shipping statements, and achievement of key performance indicators (KPIs).
- Supervise staff, responsible for hiring, coaching, training, and developing staff, maintaining employee records, and completing yearly employee performance reviews.
- Serve as escalation contact for customer Air shipments, responsible for financial aspects and results.
- Collaborate with internal customers for seamless customer service and improve process flows, engage with sales to grow business by participating in sales meetings and customer calls.
- Review and manage month-end reports, review P/L, open Accounts Payables Accounts Receivables, and escalate carrier performance issues when required.
- BA/BS preferred or minimum of 6 years supervisory experience within the logistics/transportation industry.
- Exceptional communication skills (verbal, written, and presentations).
- Extensive expertise and knowledge of the logistics/supply chain industry (especially Air Freight).
- Comprehensive knowledge of Ocean Freight Import processes.
- Strong computer skills: Microsoft (i.e., Excel, Word, PowerPoint, & Outlook).
- Demonstrated leadership ability to include driving KPIs, employee engagement/team building, and strong ability to develop, coach, train, and mentor staff to success.
- Overall knowledge of Cargo Wise system is preferred.
- Total Compensation Package: We offer a competitive base salary.
- 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually.
- Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.
- Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
- Vision: Optional coverage for eye exams, frames, and contact lenses.
- Dental: Optional coverage for preventative, major, and basic dental services.
- Holiday/Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.
We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.dpdhl.com/en/careers.html
We are an equal opportunity employer and value diversity in our workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
Work Authorization: DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided.
About DHL Global Forwarding (DGF): DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea.
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