Hotel Receptionist

4 weeks ago

Charlottesville, Virginia, United States LTD Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Services: Greet and register guests, provide room assignments, and assist with pre-registration and blocking of registrations.
  • Front Desk Operations: Handle guest check-ins and checkouts, process payments, and maintain accurate records.
  • Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services, amenities, and local attractions.
  • Cash Handling: Process payments, handle cash, checks, and credit card transactions, and maintain a balanced cash drawer.
  • Team Collaboration: Work closely with housekeeping, food and beverage, and other departments to ensure seamless service delivery.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and proficiency in computer systems.
  • Availability: Ability to work a variety of shifts, including weekends and holidays.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Medical, dental, vision, and 401(k) with company match, as well as paid time off and training opportunities.
  • Culture: Collaborative and dynamic work environment with a focus on employee development and satisfaction.

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