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Customer Support Specialist

1 week ago

Lenexa, Kansas, United States RISE Services, Inc. Full time

About RISE Services, Inc.

Rise above the ordinary with RISE Services, Inc. - a leading fiscal agent dedicated to empowering individuals with disabilities and their families through innovative financial management services.

Job Summary:

We are seeking a highly motivated Customer Support Specialist to join our team As a key member of our client support team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met, and providing timely resolutions to any issues that may arise.

Key Responsibilities:

  • Support clients during their enrollment process, providing guidance and answering questions in a clear and concise manner.
  • Process related paperwork and manage electronic communication with clients, ensuring accuracy and attention to detail.
  • Enter data into multiple databases simultaneously, meeting deadlines and maintaining high levels of accuracy.
  • Foster and grow relationships with clients and program contacts, including third-party organizations.
  • Stay up-to-date on program rules, regulations, and implementation needs, effectively communicating and explaining these to external and internal stakeholders.
  • Act as a liaison between clients and across all departments, communicating opportunities and/or issues that may impact the client or RISE Services, Inc.
  • Provide day-to-day support to clients, resolving inquiries within contractual timeframes.
  • Ensure compliance with state and federal guidelines, managing escalated issues with client families and states within contractual timeframes.
  • Develop strategies to support the growth of existing programs through marketing, education, and community outreach.
  • Collaborate with internal departments to address issues effectively, both verbally and in writing.
  • Manage fluctuating call and email volumes, providing effective and efficient customer service via calls and/or electronic communication.

Qualifications:

  • At least one year of experience with data entry (manual keying in of information into databases).
  • Ability to work independently with limited supervision.
  • Self-starter with effective communication skills.
  • Ability to work in a fast-paced environment.
  • Prior experience in customer service and/or client relations.
  • Ability to handle fluctuating inbound and outbound call volume.
  • Flexible schedule, including weekends, weeknights, and holidays.
  • Experience working with multiple applications simultaneously.
  • Ability to prioritize and handle competing requests successfully.
  • Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email, and use of PDFs.
  • Patience, perseverance, and follow-through mentality.
  • Ability to communicate professionally, both orally and in writing.
  • Attention to detail and critical thinking skills.
  • The ability to handle responsibility with limited supervision.
  • High standard of integrity.
  • Ability to use basic math skills.
  • Demonstrates excellent organizational skills, time management, and task orientation.
  • Good interpersonal communication skills.
  • Ability to handle and accommodate complex clients.
  • Able to plan for and meet multiple deadlines.
  • High school diploma or equivalent, with some college preferred (or equivalent work experience).

About Us:

Rise Services, Inc. is an Equal Employment Opportunity (EEO) employer. We celebrate diversity in all its forms and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.