Outpatient Clinic Support Specialist

5 days ago


Lenexa, Kansas, United States The University of Kansas Health System Full time
Responsibilities and Essential Job Functions:

The Outpatient Clinic Support Specialist is a critical member of our clinical support team, responsible for providing exceptional customer service to patients, families, and healthcare providers. In this role, you will:

Respond to a high-volume of incoming telephone calls from patients, families, and healthcare providers;
Assist patients in registering and canceling appointments;
Accurately document and route calls to the proper department;
Identify urgent customer needs or operational issues and escalate appropriately;
Efficiently navigate medical records and ensure patient information is up-to-date and accurately entered in the correct location;
Follow all regulatory and compliance standards;
Deliver a high level of customer service.

Required Education and Experience:
  • High School Graduate or GED.
  • 1 or more years of direct customer service experience in a healthcare setting or contact center environment.


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