Retail Customer Support Specialist

4 days ago


Lenexa, Kansas, United States Rally House Full time

Rally House is a dynamic retail organization with a growing presence across the country. As we expand, we are seeking highly skilled professionals to join our team as Customer Service and Support Representatives I. In this role, you will serve as the primary point of contact for both external and internal customers, providing exceptional support and resolving issues promptly.

Key Responsibilities:
  • Customer Support: Answer chats and calls from customers, research and resolve order issues or shipping problems, cancel line items or orders upon request, and assist customers with making purchases.
  • Store Support: Respond to inquiries from RallyHouse store employees, provide information on orders and products, capture data from interactions, report inventory discrepancies or product issues, and collaborate with Store Support Supervisors to address trends and problems at the store level.

This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. If you have experience in customer service, preferably in a retail setting, and possess excellent math skills, we encourage you to apply.



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