Customer Support Manager Lead

6 days ago


Lenexa, Kansas, United States Jack Henry & Associates Full time
Job Summary

This Technical Support Services Manager position requires an experienced professional to lead our team of technical customer support specialists. As a manager, you will oversee the daily operations of a diverse and experienced remote team, ensuring timely responses and resolutions in accordance with service level policies and standards.

You will be responsible for managing and leading the team, providing guidance and mentorship, and fostering their professional growth and development. Additionally, you will ensure high levels of customer satisfaction by monitoring support processes and responding to feedback.

The successful candidate will have a minimum of 7 years of professional experience in Information Technology, including at least 2 years of experience in internal and external technical customer support, and a minimum of 3 years in a supervisory or project management role within IT, technical customer support, or customer support.



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