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Customer Support Specialist

1 week ago

Lenexa, Kansas, United States Rally House Full time

Rally House is a dynamic retail company with a strong presence nationwide. We are seeking a skilled Customer Service and Support Representative I to join our team. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.

Job Description

The primary focus of this role is to provide support to external and internal customers via phone calls or live chats. The representative will act as the first point of contact, showcasing the company's values of promptness, politeness, and professionalism. Key responsibilities include:

  • Answering chats and calls from customers
  • Researching and resolving order issues or shipping problems
  • Canceling line items or orders upon customer request

In addition to customer-facing tasks, the representative will also support store employees by answering chats and calls, providing product information, and capturing data from interactions.

Requirements

To succeed in this role, candidates should possess excellent communication skills, attention to detail, and a proven track record of delivering exceptional customer experiences. Previous experience in retail, call centers, or customer service is highly valued.