Service Desk Support Specialist

3 weeks ago

Columbus, Ohio, United States KEMBA Financial Credit Union Full time
Job Title: Service Desk Technician

Job Summary:

The Service Desk Technician is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of computer systems and peripherals. This role requires strong problem-solving skills, attention to detail, and excellent communication skills.

Key Responsibilities:
  • Provide technical support and assistance to end-users via phone, email, and in-person
  • Identify, research, and resolve technical problems in a timely and efficient manner
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
  • Document and track problems to ensure timely resolution
  • Support and maintain user account information, including rights, security, and systems groups
  • Review, analyze, and evaluate information technology systems operations
  • Perform other duties as required by management
Requirements:
  • At least one to two years of experience in computer support, computer operations, or a similar position
  • An associate degree or its equivalent experience
  • Knowledge of computer hardware and software
  • Knowledge of commonly used concepts, practices, and procedures within a particular field
  • Attentive to detail
  • Exceptional skill and accuracy in carefully following instructions
  • Strong problem-solving skills
  • Ability to operate computer, printer, computer tape drive, and other business equipment
Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

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