Guest Services Ambassador
6 days ago
The SHOW comes alive at MGM Resorts International, where excitement, diversity, and entertainment converge. We're seeking individuals who share our passion for delivering exceptional guest experiences. As a Guest Services Representative, you'll play a vital role in creating unforgettable moments for our guests.
The Job:As a Guest Services Representative, you'll be responsible for handling phone calls related to dispatch services, providing top-notch customer service, and setting the stage for an exceptional guest experience. You'll be the face of our resort, ensuring that every interaction is warm, welcoming, and memorable.
Key Responsibilities:- Handle incoming and outgoing calls with courtesy, efficiency, and enthusiasm
- Provide dispatch services for guest requests, including luggage assistance, room service orders, and wake-up calls
- Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service
- Stay up-to-date on property information, including casino events, promotions, and amenities
- Ensure customer requests are met and confirmed within established guidelines
- Has one year of high-volume call center or customer service experience
- Takes pride in their work and is detail-oriented
- Adapts well to changing situations and can efficiently handle a fast-paced work environment
- Free meals in our employee dining room
- Free parking
Are you ready to be part of a dynamic team that delivers exceptional guest experiences? Apply today to join the MGM Resorts International family
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