Guest Services Ambassador

6 days ago


Springfield, Massachusetts, United States MGM Resorts International Full time
Unlock Your Potential at MGM Resorts International

The SHOW comes alive at MGM Resorts International, where excitement, diversity, and entertainment converge. We're seeking individuals who share our passion for delivering exceptional guest experiences. As a Guest Services Representative, you'll play a vital role in creating unforgettable moments for our guests.

The Job:

As a Guest Services Representative, you'll be responsible for handling phone calls related to dispatch services, providing top-notch customer service, and setting the stage for an exceptional guest experience. You'll be the face of our resort, ensuring that every interaction is warm, welcoming, and memorable.

Key Responsibilities:
  • Handle incoming and outgoing calls with courtesy, efficiency, and enthusiasm
  • Provide dispatch services for guest requests, including luggage assistance, room service orders, and wake-up calls
  • Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service
  • Stay up-to-date on property information, including casino events, promotions, and amenities
  • Ensure customer requests are met and confirmed within established guidelines
The Ideal Candidate:
  • Has one year of high-volume call center or customer service experience
  • Takes pride in their work and is detail-oriented
  • Adapts well to changing situations and can efficiently handle a fast-paced work environment
Perks & Benefits:
  • Free meals in our employee dining room
  • Free parking

Are you ready to be part of a dynamic team that delivers exceptional guest experiences? Apply today to join the MGM Resorts International family



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