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Service Desk Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our dynamic team of IT support specialists in the insurance industry. As a Service Desk Analyst, you will provide technical assistance to internal clients, agents, and contractors, ensuring seamless support and resolving issues efficiently.
Key Responsibilities- Receive and respond to support requests via phone calls and tickets
- Troubleshoot a wide range of IT support needs, including Windows 10 and Microsoft Office products
- Document issues and complete required support work
- Update and close out tickets in the ServiceNow ticketing system
- High efficiency and work ethic required
- Experience with Windows 10 operating system and Microsoft Office products
- Experience with any ticketing system, with ServiceNow being a plus
- Excellent communication and customer service skills
- Ability to handle difficult situations and resolve issues
- College degree preferred
- Previous experience within an IT service desk
- Outstanding communication and customer service skills
Onsite M-F 8am-5pm CST
Salary and Benefits$18 - $20 per hour, with a comprehensive benefits package including health, an incentive and recognition program, and 401K contribution