Customer Service Lead
2 weeks ago
SpartanNash is seeking a Customer Service Lead to provide exceptional customer service and maintain a high standard of front-end operations in our stores. As a key member of our team, you will supervise and direct front-end activities, ensuring that our customers receive the best possible experience.
Key Responsibilities:- Accurately process transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
- Ensure return-to-stock items are handled promptly and efficiently, with a focus on perishable items.
- Train and develop team members to perform all department activities and functions.
- Manage the selection, scheduling, and supervision of team members to meet or exceed departmental productivity levels.
- Handle spoiled/damaged products according to established guidelines.
- Maintain a clean, attractive, and well-stocked department.
- Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
- High school graduate or equivalent (GED).
- Proficient in computer skills, including email and spreadsheets.
- Ability to read, write, comprehend, and interpret documents.
- Accounting/Bookkeeping skills and ability to interpret/analyze financials.
- Experience in developing and managing budgets.
- Ability to delegate, direct, and implement tasks.
- Knowledge of suggestive selling and products.
- Detail-oriented.
SpartanNash is an Equal Opportunity Employer and celebrates diversity. We offer a competitive Total Rewards benefits package and are committed to providing equal employment opportunities to all individuals. We are not able to sponsor work visas for this position.
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Customer Service Lead
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