Authorization Coordinator

4 weeks ago


San Antonio, Texas, United States Empower Behavioral Health LLC Full time
Job Summary

The Authorization Coordinator at Empower Behavioral Health (EBH) plays a vital role in the Intake and Marketing team. This position is responsible for coordinating insurance requests and authorizations throughout the organization.

This individual will work closely with staff to determine proper diagnostic or insurance requirements for new patients, complete and submit insurance forms in a timely manner, and track all authorizations and monitor timelines to escalate cases as needed.

The successful candidate will have excellent communication and multi-tasking skills, with the ability to work in a fast-paced environment and prioritize tasks effectively.

Key Responsibilities:

  • Coordinate with staff to determine proper diagnostic or insurance requirements
  • Complete and submit insurance forms in a timely manner
  • Track all authorizations and monitor timelines
  • Enter approved authorization into Practice Management Software
  • Set treatment plan due dates for clinical staff
  • Answer multiple incoming requests from BCBAs, Clinical Directors, and Regional Clinical Directors
  • Coordinate with Insurance Review and Appeals Specialist on documentation needs
  • Respond to medical records requests
  • Communicate with families and insurance representatives throughout the authorization process

Requirements:

  • High school diploma or equivalent
  • Knowledge of Microsoft Outlook, Office, Word, and Excel
  • Experience with healthcare professional billing
  • Experience with communicating with insurance companies
  • Previous knowledge/work in a medical office

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