Team Supervisor
1 week ago
Company Overview
We are a franchisee of Domino's, committed to delivering exceptional service and high-quality products. Our establishment values teamwork and dedication.
The Shift Leader plays a crucial role in overseeing daily operations within our restaurant. This position is responsible for ensuring that all team members provide outstanding customer service while adhering to company policies and procedures. The Shift Leader will also focus on maintaining profitability and compliance with all relevant laws and ethical standards.
Key Responsibilities- Lead and manage a team during shifts, ensuring adequate staffing levels based on anticipated sales.
- Train team members to meet and exceed customer expectations while fostering a positive and energetic work environment.
- Engage with customers in a safe and professional manner.
- Process customer orders efficiently, both over the phone and in person.
- Handle sensitive customer information with care and confidentiality.
- Manage cash transactions and assist with bank deposits as required.
- Address customer concerns promptly and professionally, utilizing feedback to enhance service quality.
- Maintain inventory levels and assist in minimizing losses.
- Ensure compliance with uniform and appearance standards among team members.
- Perform cleaning and maintenance of equipment and the facility.
Successful candidates will demonstrate the ability to work effectively in a team-oriented environment, with a focus on coaching and development. A valid Food Handler Permit is required, and prior experience in a similar role is advantageous but not mandatory.
Physical RequirementsThis position involves standing for extended periods, walking short distances, and performing tasks that require lifting and carrying items weighing up to 50 pounds. Candidates should be capable of performing various physical activities, including bending, reaching, and operating equipment safely.
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