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Client Relations Specialist

2 months ago

Rochester, New York, United States Infojini Full time

Position Overview:
As a vital member of our customer support team, you will be responsible for providing exceptional service to our clients. Your role will involve assessing and addressing customer inquiries, ensuring satisfaction through effective communication and problem-solving.

Key Responsibilities:
- Conduct assessments of customer needs and provide appropriate solutions.
- Demonstrate proficiency in various software applications, including Microsoft Word and Excel, while maintaining a focus on customer service excellence.
- Exhibit strong typing skills, with a minimum of 30 words per minute, while managing multiple tasks efficiently.
- Adapt to evolving processes and procedures to enhance service delivery.

Customer Interaction:
- Handle customer modifications and account changes promptly and accurately.
- Address customer concerns regarding billing and service rates, ensuring timely resolutions.
- Maintain professionalism and adhere to company standards in all interactions.

Training and Development:
- Participate in a comprehensive training program designed to equip you with the necessary skills and knowledge.
- Attendance during the training period is mandatory, with a focus on learning our products and services.

Flexibility and Teamwork:
- Be prepared to adjust your schedule as needed to meet business demands.
- Collaborate with team members to achieve departmental goals and performance metrics.

Qualifications:
- Previous experience in a customer service role, preferably within the telecommunications sector, is highly desirable.
- Strong understanding of telecommunications terminology and billing processes.

Additional Information:
All applicant information will be handled confidentially in accordance with EEO guidelines.