Community Liaison

1 day ago


San Ramon, California, United States IWG Full time
About the Role

We are seeking a highly skilled and customer-focused Community Associate to join our team at IWG. As a key member of our center team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Provide proactive and personalized support to customers, addressing their needs and concerns in a timely and professional manner.
  • Manage and maintain the center's administrative and operational tasks, ensuring a high level of efficiency and productivity.
  • Develop and maintain strong relationships with customers, identifying opportunities to enhance their experience and promote our services.
  • Collaborate with the Community Manager to plan and execute events, promotions, and marketing initiatives that drive customer engagement and retention.
  • Ensure accurate and timely processing of customer requests, including invoicing, payments, and other administrative tasks.
What We Offer
  • A competitive total compensation package, including a base salary and quarterly bonus program.
  • A generous paid time off plan, including sick leave, vacation time, and 11 paid company holidays per year.
  • A comprehensive benefits package, including health insurance, 401K program, and other perks.
  • Opportunities for professional growth and development, including training and career advancement.
  • A dynamic and supportive work environment, with a focus on work-life balance and employee well-being.
About You

We are looking for a highly motivated and customer-centric individual who is passionate about delivering exceptional service and building strong relationships. If you have a proven track record of providing excellent customer service, are highly organized and efficient, and possess excellent communication and interpersonal skills, we encourage you to apply.


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